Return Policy

Sandra Harvey Designs Guarantee

We are a small company and all our jackets are individually hand cut and sewn per order, I understand sizing is difficult online, I will gladly exchange should you need a different size, Please contact me within 3 days to let me know.

Return item unworn and unwashed within 7 business days in original plastic to keep clean. Thank you.

 

Unfortunately I cannot offer refunds at this time, but I do stand behind every jacket, pant, shirt, and apron that we make. If you are not happy with one of our items at the time that you receive it -as long as you do not wear it, you can return it to us for a replacement or refund within 7 business days.

*Non returnable items include:

-Custom Orders (including colored fabric and/or special sizing)

-Embroidered items 

-Worn and Washed items 

*Repairs 

We will repair anything that appears to have failed under normal use within the first 30 days such as weak stitching, or broken buttons, and we are happy to provide these repairs free of charge.   

*We do not refund, exchange or repair the following:

-Damage due to *normal wear and tear.

-Damage not caused by malfunction. 

-Discoloration of fabric due to chemical spills, oil or ink pens

-Damage due to washing your fabric incorrectly (high heat ) will not be repaired.

-Putting it in the dryer will not be repaired either, as I clearly note that this fabric has spandex and should be air dried. Spandex is a elastine used for comfort and stretch in textiles. Washing and/ or drying on high heat will cause little wire like hairs to snap in the fabric. Please wash on cooler temperatures and air dry.

 

Please expect 2-4 weeks for exchanges, and or repairs 

Please wash all items before sending them for repair!

Shipping for returns, repairs, and exchanges?

You pay shipping back for your product for any necessary repairs, exchanges or refunds. We pay for the shipping to send it back! Your product(s) will be returned via ground shipping with tracking.

More Questions?

Reach out to me directly at

404.433-3652